simsTerms of Use
We at sims operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits. Our terms govern how you open an account, deposit funds, place wagers on sports and games, withdraw winnings, and resolve disputes. By accessing sims, you agree to these terms and acknowledge that our services are jurisdiction-restricted.
These terms are not a marketing document or a binding contract written in legalese alone. Instead, they describe what we actually do on sims—how we handle your account, what payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), how we protect your data, and what happens if a dispute arises. We encourage you to read them in full before you create your account so you understand our obligations and yours.
sims is operated by an entity licensed under applicable gaming regulations. We maintain responsible practices around account security, fair gameplay, and transparent payout mechanics. If you have questions about these terms after reading them, contact our customer support team via live chat or email. We respond during regular business hours.
Account Creation and Eligibility on sims
When you join sims, we require an email address, personal identification details (name, date of birth, ID number), and a payment method to proceed. We collect this information to verify your identity and age under applicable law. sims does not knowingly accept accounts from individuals below the age of eligibility as defined by their jurisdiction's regulations. You are responsible for confirming that your age and legal status meet the requirements before accessing sims.
During registration, you create a password and set account security options. We recommend a strong, unique password. We also offer optional two-factor authentication on sims to add an extra layer of protection to your account. If you suspect unauthorized access, notify our support team immediately.
Your sims account is personal and non-transferable. You may not sell, gift, or assign your account to another person. If we detect account sharing, suspicious activity, or breach of these terms, we reserve the right to suspend or close your account. Any funds remaining in your sims wallet at suspension are held securely and can be claimed by you through our standard withdrawal process, provided verification is complete.
Deposits, Withdrawals, and Payment Methods
We accept deposits on sims through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method is processed through secure, encrypted channels. E-wallet deposits (mobile banking, local payment, online payment, e-wallet) typically complete within seconds. Bank transfers (mobile banking, local payment, online payment, e-wallet) usually complete within minutes on business days.
Withdrawals from sims return to your original deposit method. If you funded your account via mobile banking, withdrawal funds land in your local payment wallet. If you used online payment, your withdrawal goes to your registered e-wallet account. This matching system prevents fraud and ensures funds arrive safely to you. Withdrawal requests undergo standard verification—we confirm your account details, recent activity, and withdrawal address to prevent unauthorized transfers. Verification typically completes within a few hours to one business day.
We do not charge sims fees for deposits or withdrawals. However, your bank or e-wallet provider may assess their own transfer fees. Check your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment account settings before depositing to confirm any costs.
Bonus Terms and Promotional Offers
sims occasionally offers promotional bonuses to new and existing users. Any bonus offer comes with specific terms—wagering requirements, eligible games, time limits, and maximum redemption amounts. We display these terms clearly when you claim a bonus on sims. You agree to meet all bonus conditions before requesting a withdrawal of bonus-funded winnings. Failure to meet bonus terms may result in forfeiture of the bonus amount and associated winnings.
Bonus offers on sims are non-transferable and cannot be combined with other promotions unless explicitly stated. We reserve the right to modify, suspend, or cancel bonus programs at any time. If you have questions about how a specific bonus works or whether you meet its conditions, contact our support team.
Game Rules and Fair Play on sims
All games on sims—slots, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook wagers on Liga 1, Piala Indonesia, Piala AFF, and other markets—operate under published rules. sims uses certified random-number generators for slot outcomes and live croupiers with multi-camera verification for live-dealer games. Sportsbook outcomes are determined by official match results from recognized league operators.
We do not manipulate game outcomes or odds in real time. Each slot spin, each live-dealer hand, and each sportsbook bet is independent and fair. If you believe a game outcome was incorrect or unfair, contact our dispute resolution team with details, and we will investigate using our complete game logs and video records.
Dispute Resolution and Complaints
If you have a complaint about your sims account, a game outcome, a payment issue, or any other matter, contact our customer support team immediately. We respond to complaints within one business day via email or live chat. Most disputes are resolved within three to five business days once all relevant information is provided.
If you cannot resolve a dispute with our support team, we offer a formal complaints process. Submit your complaint in writing to our compliance team, including your account number, the date of the dispute, a description of the issue, and any supporting evidence. We investigate and provide a written response within ten business days. If you remain unsatisfied after our investigation, you may escalate to an independent dispute arbiter, subject to applicable law in your jurisdiction.
"We at sims commit to fair gameplay, transparent payouts, and timely resolution of disputes. Our terms exist to protect both you and our platform so that everyone can trust what happens on sims."
Data Protection and Privacy on sims
We collect and store your personal information on sims to verify your identity, process payments, prevent fraud, and comply with anti-money-laundering regulations. This includes your name, email, phone, date of birth, ID number, payment details, and account history. We encrypt all sensitive data and store it on secure servers. We never sell your data to third parties.
Our full privacy policy is available at privacy policyWe encourage you to read it to understand exactly what data we collect, how we use it, and your rights regarding your information.
Limitation of Liability and Disclaimers
We provide sims "as is" and make no warranties about uninterrupted uptime, security, or specific outcomes. While we invest heavily in server reliability and encryption, we cannot guarantee that sims will never experience technical issues, downtime, or delays. In the event of downtime, we restore service as quickly as possible and maintain records of all account balances so no funds are lost.
We are not liable for losses you incur from wagers placed on sims, even if those losses result from a system error or unusual game outcome. By accepting these terms, you acknowledge that all gaming involves risk and that you are solely responsible for your wager decisions.
Changes to These Terms
We may update these terms at any time by posting a revised version on sims. We will notify you of material changes via email or an in-app alert. Your continued use of sims after notice constitutes acceptance of the revised terms. If you do not agree with any change, you may close your account and request a withdrawal of your remaining balance.
Jurisdiction and Governing Law
Our services on sims are available only where local law permits. We do not offer our services in jurisdictions where online wagering, gaming, or sportsbook activity is prohibited or restricted. Users are responsible for verifying that access and use of sims comply with the laws and regulations of their own jurisdiction. If you access sims from a jurisdiction where it is prohibited, we reserve the right to suspend or close your account.
These terms are governed by the laws of the jurisdiction in which sims operates, subject to applicable regulations in your location. Any legal dispute arising from these terms or your use of sims shall be subject to the dispute resolution process outlined in this agreement and applicable law.
Account Suspension and Closure
We may suspend or close your sims account if you violate these terms, engage in fraudulent activity, attempt to manipulate game outcomes, use multiple accounts simultaneously, or access sims from a prohibited jurisdiction. If your account is closed, we will provide written notice explaining the reason. Any funds remaining in your sims wallet will be held securely and available for withdrawal through our standard verification process, provided no fraud is detected.
Contact sims Support and Compliance
If you have questions about these terms, concerns about your account, or feedback about sims, contact our customer support team via live chat in the sims app or by email. We respond during regular business hours, Monday through Friday. For legal or compliance inquiries, you can also reach our compliance officer through the support channels in the sims app.
By using sims, you agree to these terms in their entirety. If you do not agree with any part of these terms, do not use sims. Thank you for reading our terms carefully.