sims Legal Notice
We at sims operate an online gaming and sportsbook platform whose service availability depends entirely on applicable law in each user's jurisdiction. This legal notice explains our service boundaries, who may use sims, what we require from users regarding legal compliance, how we handle your data, and how to contact us with legal questions or concerns.
sims does not offer services everywhere. We do not determine which jurisdictions permit online gaming—that is decided by each territory's regulatory authority. Instead, we require every user to verify independently that accessing sims is lawful in their location before they create an account. This responsibility rests with you, not with us. If you are unsure whether sims is available or legal where you live, consult local regulations or seek legal advice before proceeding.
Our platform supports deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct transfers from mobile banking, local payment, online payment, and e-wallet. We offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, and other markets, and esports wagers on Mobile Legends, Free Fire, and PUBG Mobile. All services are available only where applicable law permits.
Service Availability and Geographic Restrictions
We do not offer our services in jurisdictions where online wagering, gaming, or sportsbook activity is prohibited by law. We do not determine whether your jurisdiction permits these activities—that is a question only your local regulator can answer. We ask you to check your local laws before accessing sims.
We operate on the principle that our service is available only where local law permits. We make no claim that sims is licensed, regulated, or legal in any specific country or region. We do not advertise that we are licensed in Indonesia, the United States, the European Union, or anywhere else. If gaming regulations in your jurisdiction change, or if you relocate to a territory where sims is prohibited, you are responsible for stopping use of our platform immediately.
If we detect that you are accessing sims from a jurisdiction where it is prohibited, we may suspend or close your account at any time. Any funds in your sims wallet at suspension remain your property and may be claimed through our standard withdrawal process, subject to verification.
Account Eligibility and Legal Status
sims requires that all account holders meet the minimum age and legal eligibility requirements set by the gaming regulations of their jurisdiction. We do not impose a single fixed age across all territories. During account registration, you declare that you meet your jurisdiction's eligibility requirements. We verify this declaration through know-your-customer (KYC) checks—comparing your stated age and identity against official government documents and banking records.
You are responsible for confirming that you are legally eligible to access sims before you create an account. If we discover during or after verification that you do not meet eligibility criteria, we will close your account and process a refund of any funds remaining in your sims wallet through our standard withdrawal channels.
An account is personal and non-transferable. You may not allow another person to use your sims account. If we detect account sharing, unauthorized access, or use by an ineligible person, we reserve the right to suspend your account immediately and investigate the matter.
Your Responsibility for Local Law Compliance
You are solely and entirely responsible for ensuring that your access to and use of sims complies with the laws of your own jurisdiction. sims does not provide legal advice. We do not represent that our service is legal where you live. Before creating an account or placing any wager, you must independently verify that online gaming is permitted in your territory.
Gaming laws change frequently. It is your obligation to stay informed of any changes to regulations in your region. If the law changes after you create a sims account, you are responsible for ceasing use of our platform immediately. We accept no liability for any legal consequences you may face if you access sims in breach of local law.
By using sims, you agree to indemnify and hold harmless sims and its operators from any claims, fines, penalties, or liabilities arising from your violation of local gaming regulations or any other applicable law in your jurisdiction.
"We at sims require users to verify independently that our platform is available and legal in their jurisdiction. This responsibility cannot be delegated to us—it belongs to you."
Data Collection, Privacy, and Know-Your-Customer Requirements
When you register on sims, we collect your name, email address, phone number, date of birth, government-issued ID number, and payment details. We collect this information to verify your identity and age (know-your-customer), to prevent fraud and money laundering, and to process your deposits and withdrawals safely.
Our standard security practices policy is available at privacy policyWe encourage you to read it in full to understand how we collect, store, use, and protect your personal data. In summary, we encrypt all sensitive information, store it on secure servers, and do not sell your data to third parties. We comply with banking and anti-money-laundering regulations that require us to retain your information indefinitely for compliance and audit purposes.
You have the right to request a copy of the data we hold about you, request corrections to inaccurate information, and request deletion of your data once your account is fully closed and no outstanding transactions remain. Deletion requests are processed within 30 days unless legal retention obligations apply. Bet history and payment records are retained indefinitely for compliance and cannot be deleted.
Contact sims for Legal Questions and Compliance Matters
If you have questions about this legal notice, concerns about your sims account and local law, or wish to report a legal or compliance violation, contact our customer support team via live chat in the sims app or by email. We respond during regular business hours, Monday through Friday, 9 a.m. to 5 p.m. Indonesia Standard Time.
For urgent legal or compliance matters, mark your inquiry as "Legal / Compliance" in your email subject line. We prioritize such inquiries and aim to provide a substantive response within 4 business hours. For general account questions that do not involve legal issues, standard response time is within 24 business hours.
If you believe sims is operating in violation of applicable law or international standards, you may escalate your concern to our compliance officer through the support channels in the sims app. We investigate all compliance reports and respond with a detailed written explanation of our findings and any corrective actions taken.
Operator Identity and Jurisdiction Framework
sims is operated by an entity that complies with the gaming regulations of each jurisdiction in which we offer services. We maintain current licensing or permits where required by law. We do not claim to hold licenses or permits in any jurisdiction not explicitly stated in our operator documentation.
Our commitment is to operate transparently and fairly. We use certified random-number generators for slot games, employ live croupiers for live-dealer tables, and source sportsbook odds from official match data. We do not manipulate game outcomes, hide payouts, or delay withdrawals to punish users. All our games are regularly audited by third-party certification bodies.
Summary: Your Legal Obligations and Our Service Framework
We at sims operate only in jurisdictions where applicable law permits. We do not determine your jurisdiction's gaming laws—that is your regulator's role. You must verify independently that sims is available and legal where you live before you create an account. Once you use sims, you agree that you are solely responsible for compliance with local law. If gaming regulations change in your jurisdiction, you are responsible for ceasing use of sims immediately.
If you have questions about whether sims is legal in your region, do not rely on our staff to provide legal advice. Consult your local gaming regulator or a qualified legal professional. We are happy to explain how sims works, how to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, how to withdraw winnings, and how to resolve account disputes—but we cannot advise you on the legality of gaming in your territory.
For all legal and compliance questions, contact our support team immediately. We respond during business hours and will escalate urgent matters to our compliance officer.
Legal and Jurisdiction Framework
Service availability
We at sims offer our platform only in jurisdictions where online gaming services are permitted by applicable law. We do not determine whether sims is legal or illegal in your territory—that determination is made exclusively by local regulatory authorities and governing bodies. We make no representation that sims is available, licensed, regulated, or compliant in any specific country, region, or city. We do not claim to be licensed in Indonesia, any EU country, the United States, or anywhere else. Instead, we require every prospective account holder to verify independently, before registration, that accessing and using sims complies with the laws of their own jurisdiction. We do not provide legal counsel or opinions on jurisdiction-specific regulations. If you are uncertain about whether online gaming is permitted in your location, we recommend consulting your local gaming regulator or seeking advice from a qualified legal professional. By creating an account on sims, you confirm that you have checked your local laws and determined that your use of our platform is permitted where you live. sims is not responsible for any user's failure to comply with local gaming restrictions or prohibitions. Our service operates uniformly across all permitted territories—we do not offer region-specific terms, bonuses, or access rules based on location. If your jurisdiction's gaming laws change, or if you relocate to a territory where online gaming is prohibited, you are responsible for ceasing use of sims immediately.
Account eligibility
Account eligibility on sims is determined by applicable law in your jurisdiction. We do not impose a single fixed age requirement across all territories; instead, we require that your age meets or exceeds the minimum set by your local gaming regulator. During registration, you declare that you meet your jurisdiction's eligibility requirements. We verify this declaration through know-your-customer (KYC) checks—comparing your stated age, identity, and personal details against official government documents (ID number, passport, or equivalent) and banking records. If our verification identifies a mismatch or indicates you do not meet eligibility criteria, we decline your application and do not create an account. Once your account is active, we may request additional verification documents at any time if we detect unusual activity, if regulatory requirements change, or if we need to confirm your continued eligibility. Account holders found to be ineligible are subject to immediate account closure, and funds remaining in your sims wallet are held securely for withdrawal through our standard process, subject to verification. We take eligibility verification seriously because we operate only with users who meet the minimum legal requirements of their jurisdiction. Any attempt to circumvent age or eligibility verification—such as providing false information, using another person's identity, or creating multiple accounts—may result in permanent account closure and forfeiture of funds.
Local-law responsibility
You are solely and entirely responsible for ensuring that your access to and use of sims complies with the laws of your own jurisdiction. sims does not provide legal advice, and we do not represent that our service is legal everywhere. Before creating an account, you must independently verify that online gaming is permitted in your territory. Laws governing online gaming change frequently and vary significantly by country, region, state, and even city. It is your obligation—not sims'—to stay informed of any changes to gaming laws in your area. If you access sims in a jurisdiction where such access is prohibited by law, you do so at your own legal risk, and sims accepts no liability for any legal consequences you may face. By using sims, you agree to indemnify and hold harmless sims and its operators from any claims, fines, or penalties arising from your breach of local law. If gaming laws in your jurisdiction change after you create an account, you are responsible for ceasing use of sims immediately. Contact your local gaming authority or a qualified legal professional if you have questions about the legality of online gaming in your region. We are unable and unwilling to provide legal counsel on jurisdiction-specific regulations. Our staff can explain how sims operates, how to deposit via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI, how to manage your account, and how to resolve disputes—but we cannot advise you on whether gaming is legal where you live.
Data and privacy scope
When you register on sims, we collect personal and financial data: your name, email address, phone number, date of birth, government-issued ID number, and payment details (bank account or e-wallet information). We collect this data to complete know-your-customer (KYC) verification as required by banking regulations and anti-money-laundering (AML) laws in the jurisdictions where we operate. Your data is encrypted using industry-standard protocols and stored on secure servers. We do not sell, rent, or share your personal information with third parties except where required by law (e.g., to comply with court orders, regulatory investigations, or banking compliance obligations). Our full privacy policy details how we collect, use, store, and protect your data. You have the right to request a copy of the personal data we hold about you, request corrections to inaccurate information, and request deletion of your data once your account is fully closed and no outstanding transactions remain. Data deletion requests are processed within 30 days unless legal or regulatory retention requirements apply. Bet history, deposit records, withdrawal requests, and account activity logs are retained indefinitely for compliance, audit, and dispute-resolution purposes and cannot be deleted even after account closure. This is standard banking practice and is not optional. We may also retain anonymized statistical data about gameplay and betting patterns for research and product improvement purposes.
Contact for legal inquiries
If you have legal questions, compliance inquiries, or wish to report a violation of our Terms and Conditions or local gaming law, contact our customer support team via email or live chat in the sims app. Our support team is available Monday through Friday, 9 a.m. to 5 p.m. Indonesia Standard Time. For general account inquiries, you may expect a response within 24 business hours. For urgent legal or compliance matters, mark your email subject line "Legal / Compliance" and we will prioritize your request and aim to respond within 4 business hours. If you believe sims is operating in violation of your local laws or breaching international standards, you may escalate your inquiry to our compliance officer via email. We investigate all legal and compliance reports and respond with a detailed explanation of our position and any actions taken. You may also file a complaint with the gaming regulator in your jurisdiction if one exists. sims complies with the laws and regulations of each territory in which we operate and cooperates fully with regulatory authorities regarding inquiries into our operations or account holder conduct. Legal inquiries should include your full name, your sims account number (if applicable), a clear description of your issue, the date(s) involved, and any supporting documents. We maintain confidentiality of all legal correspondence and do not share your inquiry with third parties except as required by law.