sims Mobile Live CasinoHD Dealer Tables, Blackjack & Roulette App

Service availability

sims operates as an online gaming and sportsbook platform in jurisdictions where local law permits such services. Our service is not available to users in territories where online wagering is prohibited by law. Users are solely responsible for determining whether access to and use of sims complies with the laws and regulations of their own jurisdiction. Before opening an account or placing any wager, verify that online gaming and sports betting are legal where you reside. Our terms of service contain full details on geographic restrictions and applicable compliance requirements. We do not offer services to users in prohibited jurisdictions, and we reserve the right to suspend or close accounts that breach jurisdiction rules or local law.

Account eligibility

To create a sims account, you must be of legal age in your jurisdiction and meet our eligibility requirements. During registration, you will provide your full legal name, date of birth, contact details, and payment information. Before your first withdrawal, you must complete account verification (KYC), which requires a government-issued ID scan. Verification typically completes within subject to verification. False or misleading information during registration may result in account suspension or closure. We reserve the right to reject applications or freeze accounts at any stage if we suspect non-compliance with our terms, local law, or anti-fraud policies. Account opening is subject to terms review and acceptance.

Local-law responsibility

Access to sims is your sole responsibility. We do not provide legal advice. The legality of online gaming varies by country, state, and local jurisdiction. Before using our platform, you must independently verify that online gaming is lawful where you are located. If online wagering is illegal in your territory, you may not use sims. We are not liable for any legal consequences, penalties, or disputes arising from your use of the platform in a jurisdiction where gaming is prohibited. Some users in supported regions may still face local restrictions; you assume all legal and regulatory risk. If you are uncertain about the laws in your area, consult a local legal advisor before proceeding.

Data and privacy scope

sims collects personal information—name, date of birth, ID number, email, phone, and payment details—for account creation and verification. This data is used to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, process payments, prevent fraud, and provide customer support. We encrypt all data in transit and at rest using industry-standard TLS 1.2 or higher. We do not sell or rent your personal information to third parties except as legally required. Our full privacy policy is available at /privacy-policy/. By creating an account, you consent to data collection and processing as outlined in the privacy policy. You may request data deletion subject to retention periods required by law or regulatory authorities.

Contact for legal inquiries

If you have questions about our compliance practices, legal status, data handling, or jurisdictional eligibility, please contact our support team via the Help section in your account dashboard or submit a support ticket. Our English-speaking team addresses legal and compliance enquiries within 2–4 hours during standard hours (9 AM–9 PM Jakarta time, Monday–Sunday). For urgent legal or regulatory matters, mark your ticket as "Compliance" for priority handling. We also maintain an email address for formal legal notices; contact support for details. Response times may vary during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or system maintenance windows. All legal correspondence is documented and archived for record-keeping.